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FAQ

Where are you located?

Kerri Robinson is an independently owned business, located inside The Salon Suites professional building. I operate inside a private studio suite and your privacy and confidentiality are my top priority.

The address and map are listed below, scroll to the bottom.

Should I walk in or wait in my car?

Because I am independent, there is no receptionist or greeter. You are welcome to come in and use the restroom or wait in the comfortable seating we have available in the front until I am ready for you.

 

However, if you prefer to wait in your car, you may text me at 816-503-1643 to let me know you have arrived. When I have cleaned up, I will reply to let you know when to walk in.

Where did you get your training from?

I graduated with a Clinical Trichology Certification from the Tricho EDU and currently studying with the International Trichology Association I am also Licensed as an Instructor and Master Cosmetologist in the State of Missouri. I have been licensed for over 35 yrs.

What if I have a hairstylist already?

First things first! No need to cancel your appointment with your hairstylist. Although I am also a licensed cosmetologist and hairstylist, I am your trichologist and would like to learn more about your unique situation and further educate you and your hairstylist on how together, we can help support you in your hair loss recovery. However, I would love to help you with your hair color or haircut as well, if you are looking for help!

What is an epigenetic hair follicle test?

Just like rings on a tree trunk, our hair holds data. This particular test looks back 90 days to see what is going on that is directly impacting your hair, skin, and nails. Our body may be deficient in vitamins, minerals, antioxidants, amino acids, fatty acids, and exposed to toxins, interference, resistance, or other environmental factors. Our hair follicles need the proper nutrition to grow hair. Feel free to click here to learn more about the company that developed the process, software, and what you'll discover.

Should I come with clean hair?

I certainly don't want to throw off your hair-washing schedule but if it has been a couple of days and you have quite a bit of build-up of oil, sebum, or product, this could be helpful, especially if you are not having a treatment done. it will also help in the scoping process. When in doubt, please don't hesitate to reach out by text or submit the "contact me" form in the menu bar or drop-down.

If you are having a hair strand test, please allow 48 hours between a chemical service. If you want a test done on the day of your appointment, it needs to be done beforehand.

If you are coming for a microneedling treatment OR TED treatment, please wash your hair and apply NO styling product. You will not be able to wash or wet your hair for 24 hours following the treatment.

What about privacy? Will other people see me?

There are a lot of people walking in and out of the building. I am one of 9 studios and the only one that specializes in hair loss recovery. I have a privacy sheer and my window is frosted to the outdoor parking lot. The space is private and not shared with anyone else. Come as you are! If you feel more comfortable wearing a hat, hair covering, or hairpiece, feel free.

What if I have cancer and am undergoing chemotherapy or radiation?

 

First off, I am so sorry you are having to go through this health journey! I want to give you a hug!

 

Although you could book an appointment before you're finished with any treatment, starting a program of any kind, would need to wait until you have received an "all clear" from your Oncologist. 

Why do you require a credit card on file?

I require a credit card on file to reserve your appointment time. You do not need to use this card as a form of payment for your services, any products, or programs. I require a 24-hour cancellation prior to your scheduled appointment or you will be sent an invoice to be paid online, for the time scheduled. This time is reserved for you and cannot be filled quickly. Thank you for understanding!

Are these appointments covered by insurance?

This appointment is not covered by insurance as I am not a medical doctor. Multiple forms of payment are accepted: All Major Credit Cards, Checks, and Cash.

You're not a Doctor or Dermatologist so how can you help me with my hair loss?

I have over 28 years in the beauty industry as a hairstylist/cosmetologist. After feeling helpless to offer any real solutions, as to why my clients were experiencing hair loss, I sought out specific training on this exact subject. I am a clinical certified trichologist and hair loss specialist as well as a liaison between your hairstylist and your doctor. Many factors, once assessed, can be handled without medication or a scalp biopsy. Starting with a thorough digital health history form, and a scalp evaluation, I can assess things like:

  • Health

  • Lifestyle

  • Diet & Nutrition

  • Medications

  • Scalp Hygiene

  • Products

  • Genetics

  • DHT

  • Hormones

​​

Some situations will require working with a dermatologist. If you don't have one, I will recommend one locally that specializes in hair loss

What is an Alma TED treatment?

Alma TED uses proprietary technology that helps improve blood flow and utilizes essential ingredients that support optimal hair, scalp health, and follicular strength. Alma TED helps improve the appearance of hair, resulting in thicker, fuller-looking hair with increased shine and strength. 

Does having an Alma TED treatment hurt?

No, the treatment should not be painful. You can expect to feel a warm sensation from the device and a ringing sound through the course of the treatment, but there is no pain involved. No needles, no discomfort. No trauma to the scalp. It feels like a head massage!

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