Policies and Expectations
At Excelsiors House of Hair, we strive to give the best experience we can. Life is busy and man do we know it. We completely understand when things come up or we just don't think we can make it in for appointments on time. Unfortunately, not being prompt completely disrupts the quality of your scheduled time to be pampered. We do ask that you show up 5-10 minutes prior to your scheduled pampering to ensure you receive your best time here. If you are late, just know that your service will have to be trimmed down to fit in the rest of the time allowed. Your services will be charged in full even if we need to trip your appointment down. We also have made many changes on our end to ensure that we are promptly on time for you as well.
In order to continue providing the best possible scheduling options to our guests, We do require a 24 hours notice should you need to cancel or reschedule your visit with us. Should you cancel your appointment with less than 24 hours notice, 50% of the total service cost will be charged as a cancelled fee. The fee will be due before a new appointment is scheduled.
NO SHOW POLICY
In the event that you do not show up for an appointment, as in no call/no show, 100% of the service total will be charged as a no show fee. The No show fee must be paid before next appointment is scheduled.
service re-do & retail return policy
We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your agreed cut or color, let us know within 7 days of your visit and we're happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit for 30 days from your initial purchase.
PROTECTING YOUR INVESTMENT
Using salon professional products for at home care protects the health of your hair and longevity of your color service once you leave the salon. If you choose to use products not purchased at Excelsiors House of Hair, we cannot guarantee the authenticity of your products or the longevity of your results once you leave Excelsiors House of Hair.
Products can be purchased in salon and we are happy to make recommendations for the best products for your hair color, texture, and desired results.